Shipping policy

Here’s a Shipping Policy for Snipetell (USA), aligned with free delivery on orders over $50 from your store messaging.

Paste into Shopify Admin → Settings → Policies → Shipping policy, or a Page titled “Shipping Policy.”

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Shipping Policy

Last updated: August 28, 2026

Snipetell ships orders within the United States. This policy explains processing times, delivery estimates, costs, and related details.

1. Where we ship

We currently ship to addresses within the United States (including the contiguous states).

Shipping to Alaska, Hawaii, U.S. territories, or P.O. boxes may be available at checkout with different rates or timeframes. If an option is not shown at checkout, we do not ship to that destination at this time.

International shipping is not available unless stated otherwise on the site.

2. Order processing

• Orders are typically processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays).
• You will receive a confirmation email when your order is placed, and another with tracking when it ships (when provided by the carrier).
• During sales or peak periods, processing may take longer. We will update you by email if there is a significant delay.

3. Shipping rates

• Shipping costs are calculated at checkout based on destination, package size/weight, and the method you select.
• Free shipping applies only to eligible shipping methods shown at checkout (usually standard ground). Express options may still carry a fee.

4. Estimated delivery times

After your order ships, estimated transit times for standard shipping within the contiguous U.S. are typically:

These are estimates, not guarantees. Carriers may experience delays due to weather, high volume, or local issues. Snipetell is not responsible for carrier delays beyond our control.

5. Tracking

When tracking is available, it will appear in your shipping confirmation email and/or your customer account. Use the carrier’s website or app for the latest status. Allow 24–48 hours after the ship notice for tracking to update.

6. Delivery and address accuracy

• Please ensure your shipping address is complete and correct at checkout.
• We are not responsible for orders shipped to an address you entered incorrectly. Reshipment may require an additional shipping charge.
• If a package is marked delivered but you cannot find it, check with household members and neighbors, then contact the carrier, then email snipetell@gmail.com with your order number and tracking details.

7. Lost, stolen, or damaged packages

• Damaged in transit: Contact us within 14 days of delivery at snipetell@gmail.com with photos of the package and item. We will help with a replacement or refund as appropriate.
• Lost in transit: If tracking shows no movement for an extended period or the carrier confirms loss, contact us and we will work with the carrier to resolve (reshipment or refund, as applicable).
• Stolen after delivery: Once the carrier marks a package delivered, risk generally passes to the recipient. Contact the carrier and local authorities if needed; we may assist case-by-case but cannot guarantee replacement for theft after delivery.

8. Undeliverable packages

If a package is returned to us as undeliverable (refused, incorrect address, unclaimed), we may refund the product cost minus original outbound shipping (and return shipping if charged by the carrier), or hold the order for reshipment at your expense. Contact snipetell@gmail.com promptly if you are expecting a return-to-sender situation.

9. Order changes and cancellation

• To change an address or cancel, email snipetell@gmail.com as soon as possible with your order number.
• Once an order has been shipped, it cannot be canceled; you may use our Return and Refund Policy after delivery if eligible.

10. Contact

Snipetell
Email: snipetell@gmail.com
United States