Refund policy

Return and Refund Policy

Last updated: August 28, 2026

Thank you for shopping at Snipetell. We want you to be happy with your purchase. If something isn’t right, this policy explains how returns and refunds work.

1. Eligibility

You may request a return within 14 days of the delivery date, if:

• The item is unused, unworn, and in the same condition as received
• It is in the original packaging, with tags attached (where applicable)
• You include proof of purchase (order number or receipt)

Items that arrive damaged, defective, or incorrect may be returned even if opened, as long as you contact us within 14 days of delivery.

2. Non-returnable items

Unless required by law, the following cannot be returned:

• Personal care or hygiene products that have been opened or used
• Digital products, gift cards, or downloadable items
• Final sale, clearance, or “as-is” items marked as non-returnable
• Custom or personalized products (unless defective or not as described)
• Items missing parts, accessories, or original packaging (except for manufacturing defects)

3. How to start a return

1. Email snipetell@gmail.com with:
   • Order number
   • Item(s) to return
   • Reason for return
2. Wait for our reply with return instructions and, if approved, a return address.
3. Ship the item back using a trackable method. Keep the tracking number until the refund is complete.

Please do not send returns until we confirm the request.

4. Return shipping

• Defective, damaged, or wrong item: Snipetell will cover reasonable return shipping, or provide a prepaid label when available.
• Change of mind / size / preference: Return shipping is the customer’s responsibility unless we state otherwise.
• Refunds are issued only after we receive and inspect the returned item(s).

5. Inspection

After we receive your return, we will inspect it. If it meets this policy, we will process your refund or exchange. If it does not (e.g. used, damaged by customer, missing parts), we may refuse the return or refund only a partial amount, and we will explain why by email.

6. Refunds

• Approved refunds are issued to the original payment method.
• Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.
• Shipping fees on the original order are non-refundable, unless the return is due to our error (wrong, damaged, or defective item) or the law requires otherwise.
• If you paid with a gift card or store credit, the refund may be issued the same way.

7. Exchanges

If you need a different size or color:

• Email snipetell@gmail.com with your order number and preferred exchange.
• Exchanges depend on stock. If the item is unavailable, we can offer a refund instead.

8. Late or missing refunds

If you were approved for a refund but have not received it:

1. Check your bank or card account again
2. Contact your bank or payment provider
3. Email snipetell@gmail.com with your order number so we can help

9. Damaged or wrong items on arrival

Contact us within 14 days of delivery at snipetell@gmail.com, and include:

• Order number
• Photos of the item and packaging
• A short description of the problem

We will arrange a replacement, store credit, or refund as appropriate.

10. Contact

Snipetell
Email: snipetell@gmail.com